Warranty & Installation Information

Selfive installations are carried out according to predefined technical standards and project specifications.

The installation process may include:

• Pre-installation technical assessment

• System layout and infrastructure planning

• On-site or factory-based installation (depending on product type)

• System integration and commissioning

• Final testing and handover

Installation scope and method may vary based on:

• Product category

• Location and site conditions

• Local regulations and technical requirements

Installations are performed either directly by Selfive or by authorized and certified partner teams.

Selfive installation services cover:

• Installation of systems included in the agreed project scope

• Configuration and commissioning of delivered systems

• Verification of system functionality at handover

The customer is responsible for:

• Providing site access and readiness as agreed

• Ensuring compliance with local regulations unless otherwise stated

• Avoiding unauthorized modifications after installation

All products and systems provided through Selfive are covered by applicable manufacturer and service provider warranties.

Warranty coverage typically includes:

• Manufacturing defects

• Material and component failures under normal use

• Performance issues directly related to product quality

Warranty periods and terms may vary depending on:

• Product type

• Manufacturer policies

• Country and local regulations

Specific warranty details are provided during the sales and contracting process.

Warranty coverage does not include:

• Damage caused by misuse, negligence, or improper operation

• Unauthorized system modifications or third-party integrations

• Environmental conditions beyond system design specifications

• Normal wear and tear

• Force majeure events (natural disasters, extreme weather, etc.)

Warranty and technical support are complementary but distinct services:

• Warranty covers product-related defects and failures

• Technical support focuses on system operation, configuration, optimization, and guidance

Issues determined to be warranty-related are handled in coordination with the relevant manufacturer or service provider.

After installation, Selfive provides:

• Basic operational training or guidance

• System documentation and user instructions

• Recommendations for optimal and safe system use