Technical Support

• Technical guidance related to delivered structures (tiny houses, bungalows, steel homes, villas)

• Support for electrical, plumbing, and system infrastructure within the defined project scope

• Coordination with authorized service providers when required

• Initial system configuration and commissioning

• Smart automation setup (lighting, climate, security, scenarios)

• Mobile and web application support

• Sensor, controller, and gateway troubleshooting

• Firmware and system updates

• Solar panel system commissioning and optimization

• Battery system monitoring and diagnostics

• Inverter configuration and performance tuning

• Off-grid and hybrid system balance optimization

• Energy consumption analysis and efficiency recommendations

• Energy management software support

• System dashboards and monitoring interfaces

• Remote diagnostics and system health checks

• Software updates, patches, and performance improvements

Technical support is provided through multiple channels, depending on system type and service agreement:

• Remote access and online diagnostics

• Email-based technical assistance

• Scheduled online or on-site support (where applicable)

• Coordination with certified local partners and installers

Selfive continues to provide technical support after installation and commissioning.

Post-installation support includes:

• Operational guidance and best practices

• Performance monitoring recommendations

• Preventive maintenance guidance

• System optimization over time

This approach ensures system longevity, stable performance, and adaptability to changing usage needs.

Support availability may vary depending on the project and agreement:

• Basic Support: Included with most Selfive solutions; covers standard technical assistance and guidance

• Extended Support: Optional support plans including scheduled maintenance and priority assistance

• Customized Support Plans: Project-specific service models for complex, off-grid, or mission-critical systems

Details are defined during the project and contracting phase.

Technical support operates in coordination with applicable manufacturer and service provider warranties.

• Warranty coverage applies to manufacturing and material defects

• Technical support focuses on system operation, configuration, and performance

• Warranty terms vary by product and supplier

Technical support does not cover:

• Unauthorized modifications or third-party integrations not approved by Selfive

• Damage caused by misuse, environmental extremes beyond system specifications, or force majeure events

• Local regulatory non-compliance outside the defined project scope

Customers may request technical support through:

• Support and contact forms on the Selfive website

• Email communication channels

• Authorized Selfive sales or technical representatives

All requests are reviewed and prioritized based on system type, urgency, and service level agreement.

This Technical Support content is intended to clearly define Selfive’s support scope, responsibilities, and service philosophy, ensuring transparency and trust for all customers.